RIGHTS OF THE BUYER AND RETURN POLICY

The pharmacy will not be able to accept returns of the medicines once they have been dispensed and delivered to the client, except for those medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases the returned medicines will be destined to be destroyed, through the existing integrated waste management systems.
The user consumer will be entitled to the return of the medicine and the full amount paid in the event that the delivery time exceeds 50% of the time established in the purchase for reasons not attributable to it.


The Seller guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

The customer will have a period of 14 days for the parapharmacy products from the receipt of the order to terminate the contract and return the purchased product. The client will communicate to the Seller within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, invoice issued to the Seller, running The customer with the return costs.

The customer may return any parapharmacy item that he has purchased at The Seller. In these cases, the Seller will return the money of the purchase through a credit card payment, by bank transfer to the account indicated by the customer or by credit to his personal account.


If a product other than the one requested by the customer was delivered by error of the Seller, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.

Right of withdrawal (excluding medications)

To make use of the right of withdrawal in purchases of parapharmacy products, it is essential that the product is in perfect condition, along with its accessories, cables and manuals or guides, where appropriate. Any product that has been damaged or used more than is reasonably necessary for the adoption of the final decision on the final purchase of the product, or that is not sent with its presentation and, or without original packaging or in a packaging that is found damaged or damaged beyond the simple opening of the product, it will suffer depreciation.

For any incident related to the return of items from our store you can contact our Customer Service Department via email: info@farmachecaonline.com or by phone 985387813.

Repair and replacement will be free for the consumer and user. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

The seller responds to the lack of conformity that is manifested within two years of delivery, although the consumer and user must inform the seller of the lack of conformity within two months of being aware of it.

In case of withdrawal or rejection of the purchase through the transport company. The seller will return the purchase money less the return costs generated within 14 days of receiving the order.

Important: According to article 103 of Law 3/2014, of March 27, returns of girdles, bras, panties, tights, socks and glasses are not accepted, in addition to any food products such as baby milks, porridge, food supplements , etc., for reasons of health protection or hygiene.

 

11. CUSTOMER OBLIGATIONS

The customer of The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions set forth in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.

Likewise, you agree to keep your personal access codes confidential to our website with the utmost diligence.

The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m.): 00 to 18:00). In case of breach by the client of this obligation, the Seller will not have any responsibility

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